Estates & Facilities Manager

  • Capita
  • London, UK
  • 11 May, 2020
Permanent,   Full Time   Facilities Manager

Job Description

We're supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, we're currently only recruiting for essential roles during this time. All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

It's important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.

The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our employees and customers safe during this time.

Job Summary:

An experienced Facilities Estate manager is required to manage, facilitate and coordinate all E&F activities for a range of properties within the Trust estate in London and West Hertfordshire. Liaising with stakeholders on E&F issues and to be responsible for overall operation of buildings, compliance, records and on site day to day processes and procedures, including line managing E&F Co-ordinators. You will ideally have previous within a healthcare / NHS environment and hold relevant facilities management qualifications.

Main Duties and Responsibilities

Estates & Facilities Management

  • To implement and manage local health & safety systems with in the cluster in line with Trust wide Health & Safety procedures, liaising with the Estates and Facilities department and resilience teams as required.
  • To manage, liaise and work with all stakeholders of the Trust regarding the estate's management of all CLCH freehold and leased sites.
  • To manage, liaise and work with 3rd party contractors and Landlord providers and E&F staff regarding estates management of all CLCH sites.
  • To ensure all hard and Soft FM provision including waste, site systems, food and catering suppliers and standards are monitored and levels of quality and service are met.
  • Monitor site systems including CCTV, FM services, BMS and energy systems, telephones and lines for alarms and lift rooms are all maintained.
  • To raise orders for the sites rent rates service charges and all day to day contract provision. Managing budgets and ensuring cost pressures are reported.
  • To undertake site assessments for compliance and inspections for CQC standards.

Finance Management


  • Formulate in conjunction with the E&F Operations Manager the appropriate E&F budget.
  • Responsible for the management of the allocated budget to specific sites with the cluster.
  • Establish and monitor budget statements liaising directly with finance and procurement to resolve issues.
  • Create invoices for 3rd party usage and follow up payment process.
  • Raise requisitions and order and manage invoicing and budgets for the sites.

Risk Management

Knowledge of and involved in implementation of Health and Safety strategy

Identify any Resilience risks within the cluster and/or escalating issues and taking action with the appropriate system/department and reporting to the E&F Operations Manager as appropriate.

Staff & HR Management

  • To manage all HR issues relating to the E&F coordinators and to liaise with Capita HR and Occupational Health as necessary i.e. Occupational Health referrals and supporting staff in their return to work.

Health & Safety Responsibilities

The post holder will be required to ensure that all tasks they carry out are in compliance with relevant statutory legislation and local policies and codes of practice including, but not limited to, Health and Safety, Fire, COSHH ensuring they are working in accordance with CLCH operating policies and procedures.

About Capita

Capita Local Government Health & Property is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We are one of the UK's largest and most diverse multidisciplinary consultancies in the design, management, infrastructure, real estate, civil engineering, environmental management and transport sectors. We are also the market leader in strategic public-private partnerships with local government clients.

We have over 4,000 staff based in 60 UK & Ireland offices offering a vast range of professional and technical expertise across an unrivalled number of services. The breadth and depth of our experience ensures that we are able to add value to any project, regardless of size, complexity or sector.