Job Title: Head of Devon Building Control Partnership/Business Manager
Post No: T10201
Grade: Management Grade 2 £51,798 - £57,546
Responsible to: Head of Place and Commercial Services, Teignbridge District Council. DBCP Committee.
Purpose of the Role
To lead the DBCP Shared Service and enable the delivery of innovative and commercially efficient services in accordance with a Business Plan and Operational Plans that meets the objectives and priorities of the three Councils
To ensure that the requirements of the DBCP Agreement are met, maintaining the success of the Shared Service and enable its future development, looking both internally across services and outwards to partners and customers to ensure it continues to develop as an effective and efficient customer-focused service that embraces and delivers innovation, commercial opportunities, value-for-money, a culture of learning and professionalism, and new ways of working.
Key Duties and Responsibilities
To provide leadership and direction for the Partnership by developing and communicating the vision, objectives and values in its Business Plan, whilst giving responsibility and authority to others to deliver agreed objectives
Delivering the shared services arrangement under the DBCP Agreement, working with Senior Management and elected Members across all three Councils to plan, lead and achieve the objectives and service priorities
Promote and maintain a culture of collaborative and consultative working between the three Council’s, Members and external partners to maximise efficiency and effectiveness and promote commercial opportunities
Contribute to the corporate management of the Host organisation whilst ensuring delivery of the objectives of the Partnership.
Provide direction and leadership on strategic and commercial developments for the Partnership.
Lead on the development of innovative and cost effective Building Control services reflecting best practice nationally and taking the opportunity to provide enhanced and tailored services to customers.
Develop an annual service plan in line with the DBCP Business Plan and agreed budget and take responsibility for the management and monitoring of delivery and ensure that these are communicated effectively and implemented to meet stated objectives and core values for the Partnership.
Attend DBCP Committee meetings as appropriate and to provide written and verbal reports, advice and support.
Develop and maintain positive working relationships with Portfolio Holders and other elected members, providing sound advice on areas of responsibility, preparing reports and briefing as required and attending council meetings as required.
Take responsibility for the delivery of the service with all stakeholders and customers ensuring that customer-focus is inherent within the service.
Ensure meaningful consultation is undertaken, feedback is regularly reviewed, customer care standards are maintained and complaints and compliments are acted upon to encourage continuous improvement.
Develop the service in line with the Host and Partner Council’s priorities and strategic visions to create a culture which promotes continuous improvement and innovation.
Develop the service with a view to ensuring that all commercial opportunities, models and new ways of working are explored, assessed and appropriately developed.
The effective recruitment, development and management of the Surveying and Technical Support teams (approximately 26 people) and systems responsible for providing the full range of Building Control services ensuring that all surveyors are appropriately qualified and registered as required by legislation and that DBCP maintains staff that can perform functions at all levels.
Manage change effectively by developing, managing, planning and implementing agreed change programmes ensuring commitment and involvement of all those affected by the changes; develop and implement effective communication strategies in consultation with staff and unions.
Take responsibility for the dynamic management of service budgets (approximately £1.4m) that includes monitoring of income and costs and taking appropriate action throughout the year in line with agreed targets/thresholds.
Develop new funding and income strategies and products/services to underpin the effective delivery of services and identify means to add value to help underpin customer loyalty.
Maintain commitment to the LABC Quality Management system and registration and develop programmes and strategies to ensure continued improvement in productivity/service efficiency in light of resource and financial challenges, whilst ensuring a quality service.
Develop strategies to maintain and improve market share and commercial fee income in line with the DBCP Business Plan
Key Success and Behavioural Factors
Technical and Professional Skills
Identifies and oversees best practices and drives innovative and strategic changes
Evaluates and recommends optimal use of budgets to achieve best value and Council priorities
Evaluates risk and applies knowledge and experience to handle complex and unusual business activities and issues
Problem solving and delivery
Identifies options and applies sound judgment in reaching evidence based, justified decisions
Delegates appropriately and coaches others to empower them to make sound decisions and deliver high standards
Identifies projects and operational models that add value and aligns them to organisational strategies
Leads purposefully and effectively in times of change and challenge, setting and communicating organisational direction and decisions
Leadership and teamwork
Provides, timely and constructive feedback; coaching and mentoring individuals so they reach their potential
Identifies and manages the teams’ strengths and weaknesses and resolves issues to achieve shared goals; promotes trust, openness and respect for others
Benchmarks internal performance against external indicators and applies best practice to the Council
Builds a team environment that appropriately challenges the status quo in pursuit of improvement
Creates a culture that embraces change, is outcome focussed and adaptive
Continuously encourages others to harness and maximise the skills, experience and expertise of all team members; provides resources and removes obstacles to support cross-functional and geographically dispersed teams
Champions the recruitment, development and retention of high-performing individuals
Communication and interpersonal skills
Builds rapport and conveys credibility through consistent, confident and open communication
Relates to, develops and makes use of a wide network of key relationships from both
Inspires, persuades and motivates others
Person Specification Summary
The Job Description document is designed for guidance only as is not exhaustive and is subject to change, as per the needs of the organisation.
To have significant managerial experience together with an appropriate management qualification, such as ILM level 5
In addition to relevant management experience and qualification, to be educated to degree level (such as surveying or engineering) and hold an appropriate professional qualification. Corporate membership of ABE, RICS, CIOB or other recognised Building Control qualification
Experience of working at a senior level in a LA Building Control and/or commercial environment, and in developing and leading the implementation of new models and approaches to working.
Evidence of developing and successfully delivering customer centric services.
Experience of strategy and policy development and implementation.
Experience of applying new technologies to improve business efficiency and effectiveness
Evidence of leading and managing change and continuous improvement within a commercial service.
Experience of working in a political environment, and managing positive relationships with Elected Members and a range of stakeholders
Evidence of successful delivery of projects and programmes that improve customer satisfaction or process and operational efficiency within local government.
Skills and Abilities
Evidence of managing budgets to meet financial and performance targets.
Evidence of successfully developing and maintaining effective working relationships internally and with external organisations.
Ability to inspire, motivate and engage colleagues to work to a shared vision, where they embrace change, maintain high performance and seek to continuously improve their service.
High-level negotiation and influencing skills applied in a complex political and commercial environment.
Ability to make sound and timely decisions and implement effective solutions to complex strategic, operational and commercial problems.
Ability to travel, locally, regionally and nationally as required as an advocate for DBCP and/or the partner Local Authorities.
Hold a current driving licence.
An awareness of sustainable construction techniques.
Financial/business acumen gained in a competitive commercial environment, with ability to deliver successful and profitable commercial activities, to manage profit & loss accounts, and deliver value-for-money through continuous cost savings and controls.
Evidence of continuous professional, managerial and personal learning and development.
Evidence of commitment to corporate working and taking responsibility for the direction and performance of the service as a whole.
Ability to work in partnership across organisational boundaries and to achieve performance and results through others.
Ability to give effective advice to, and manage relationships with external customers and Elected Members across three Councils, including demonstrable ability to challenge in a political sensitive manner.
High-levels of self-awareness and emotional intelligence, outstanding communication and interpersonal skills, and ability to flex leadership and communications styles to inspire and motivate a range of people in differing situations.
Clear drive to identify business and income generating opportunities.
This job description document is designed for guidance only, it is not exhaustive and is subject to change as per the needs of the organisation.
Scope for Impact
We are a public face to the Council. Good customer services are important for the good image and reputation of the Council. The provision of a professionally run centre will benefit the customers who use the facilities. The post-holder will be working within a unit to ensure high standards of service to all customers.
The relationship the manager establishes with the partner councils and its staff will have a significant impact on the development of the Partnership and the services it provides to that council.
The performance of the Partnership will impact on the reputation of each of the three partner councils and also the Host council (Teignbridge) in relation to its partners.
Poor performance can result in loss of business and reduced income for the partnership.
The job directly impacts upon the community by providing Public Protection within the Built Environment through the enforcement of Building Regulations, control of demolitions and control of dangerous structures.
Providing excellent customer service helps to ensure sustained business and income, public perception and the images of the partner councils.
The impact of failing to get it right can result in injury or even death in the built environment when inspecting buildings or when managing risks to the public with dangerous structures.
Key contacts: Managing Director/Head of Paid Service/Chief Executive, Directors/Heads of Service, Elected Members, Parish Councillors, staff, trade unions, consultants, contractors, other local authorities, partner organisations, government offices and departments, press, residents and businesses within the three council area, third sector representatives, national, regional and local organisations associated with the provision of the services and the general public.
Special Notes and Conditions
Devon Building Control Partnership is hosted by Teignbridge District Council whose partners include South Hams and West Devon Councils, delivering the building control service across all three districts.
Some aspects of the job involve visiting buildings and sites in order to survey/inspect them. A reasonable general standard of fitness is required in order to do this, including an ability to climb ladders.
An essential user allowance is payable to this post and as such the post holder is expected to have access to a vehicle which is suitable for the purpose of the job.
The post holder will be required to attend meetings of Partnership Committee, Council Committees of Partnering Authorities, officer group meetings including liaison meetings with other Local Authorities, outside organisations and agencies etc.
The surveyor is required to participate in an emergency call-out scheme, in respect of dangerous buildings within the administrative areas forming the Partnership.